Shipping Policy
At NHL Stars, every item is made-to-order using high-quality materials with premium care. We aim to deliver not only exceptional products but also a smooth shopping experience.
Processing Time
All orders require 1–3 business days for processing before shipping.
Order Confirmation & Tracking
After placing an order, you will receive an Order Confirmation email containing your purchase details.Once your order has been processed (within 1–3 business days, Monday – Saturday), you will receive a Shipping Confirmation email with your tracking number.
Orders placed before 8:00 AM (PST) will begin processing the same day. Orders placed after this time will be processed on the next business day.
You can track your shipment directly using the tracking link provided in your email.
Shipping Options (United States & Canada)
We currently ship to the United States and Canada only.
All orders are processed within 1–3 business days before shipping.
| Shipping Method | Fee per Order | Delivery Time (after processing) | Total Delivery Time |
|---|---|---|---|
| Standard Shipping | $5.99 | 5–12 business days | 6–15 business days |
| Priority Shipping | $9.99 | 5–9 business days | 6–12 business days |
| Free Shipping (orders over $100) | Free | 5–12 business days | 6–15 business days |
Notes:
Delivery times exclude weekends and public holidays.
Customs or import duties (for Canada) may apply and are the buyer’s responsibility.
Tracking information will be provided once your order has been shipped.
Taxes
A sales tax of 6.5% will be applied to your order at checkout.
This tax is calculated on the subtotal (products + shipping).
For orders eligible for free shipping (over $100), the 6.5% tax will apply to the product subtotal only.
Additional Notes
Delivery times are estimates and may vary due to external factors (e.g., carrier delays, holidays, customs).
Customers will be notified by email of any unexpected delays.
If you have questions about your order, please contact us at contact@nhlstars.com. Our customer service team is happy to assist you.
Contact us
Phone: +1 (213) 433-3131
Email: contact@nhlstars.com
