Returns & refunds policy

1) Scope

This policy applies to orders delivered within the United States and Canada.

2) Return Window & Product Condition

Return window:
You may request a return or exchange within 30 days from the delivery date.

Eligible condition:
Returned items must be new only — unused, unwashed, undamaged, and returned with original tags, packaging, and hygiene seals (where applicable).

Defective items:
Items with manufacturing defects, misprints, wrong color, wrong size/style, or damage upon arrival are eligible for return or exchange, even if the packaging was opened for inspection.

3) Method & Fees (GMC-Compliant)

Return method:
By mail.

Return shipping & fees:
 Customers will not be charged any fees.
All return-related costs are covered by us.

Restocking fee:
None.

Exchanges:
We accept exchanges within 30 days for size or color of the same product line.
If the requested item is unavailable, we will offer an equivalent replacement or a full refund.

4) What We Accept

Returns:
We accept returns of both defective and non-defective products within the 30-day return window, provided the conditions in Section 2 are met.

Exchanges:
Exchanges are accepted within 30 days, subject to product availability.

5) Return / Exchange Process (4 Steps)

1. Submit a request within 30 days via the “Contact Us” page or our support email.
   Please include your order number, photos/videos (if applicable), and a brief description.

2. Approval & instructions:
   Once approved, we will provide return instructions and confirm the next steps.

3. Pack & return the item:
   Securely pack the product with all original accessories and packaging, then return it following the provided instructions.

4. Inspection & resolution:
   After we receive and inspect the item, we will process your exchange or refund.

Refund timing:
Refunds are initiated within 14 business days after inspection.
Funds will be credited back to your original payment method within 5–10 business days, depending on your bank or card issuer.

6) Situation-Specific Rules

6.1 Defective/Wrong/Missing Items

• Your choice: free replacement or 100% refund.

• Keep outer packaging and shipping label. Provide photos/video (unboxing if available) for verification.

6.2 Lost in Transit

• When the carrier confirms loss, choose reshipment or 100% refund.

6.3 Not Satisfied but Not Defective

• You may return within 30 days under Section 2 for a refund.

6.4 Address Issues

• If delivery fails due to an incorrect/insufficient address provided by you:

  • We can reship (additional postage may apply) or refund after the parcel returns to our facility.

• Refused or unclaimed parcels that are not returned to us may be considered abandoned and ineligible for refund.

6.5 Non-Returnable Items (unless defective)

• Gift cards, downloadable software, and certain health/personal-care items with hygiene seals.

• Personalized/customized items (unless defective).

7) Order Cancellations

You may cancel your order within 24 hours of purchase, provided production has not started.

After 24 hours, changes or cancellations are not guaranteed.
If production has begun, the order cannot be canceled.

8) Contact & Return Address

Please do not send returns to the sender address printed on the parcel.
Contact us first to receive the correct return instructions.

Support Email:
[email protected]