❓ FAQ (Frequently Asked Questions)

1. How can I place an order?

Simply browse our products, select your size, add items to your cart, and proceed to checkout.

2. What payment methods do you accept?

  • We accept Visa, MasterCard, American Express, PayPal, PayPal Credit and other secure payment options.
  • All transactions are processed securely via SSL encryption to protect your payment information.

3. Will I receive a confirmation after placing my order?

Yes! You will receive an Order Confirmation email right after your purchase.

After we process your order (within 1–3 business days), we’ll send you another email containing your tracking number so you can follow your package’s journey.

4. How long does shipping take?

4.1  Standard Shipping

  • Fee: $5.99 per order

  • Delivery Time: 5–12 business days (after processing)

4.2 Priority Shipping

  • Fee: $9.99 per order

  • Delivery Time: 5–9 business days (after processing)

4.3  Free Shipping

  • Available for orders over $100 (after discounts, before tax)

  • Delivery Time: 5–12 business days (after processing)

Please refer to our Delivery for full details.

**Total Delivery Time:**

Please note that the total estimated delivery time includes both processing and shipping.

– Standard Shipping: 6–15 business days

– Priority Shipping: 6–12 business days

– Free Shipping (orders over $100): 6–15 business days


5. Can I return or exchange an item?

Yes. You can return unworn, unused items within 30 days of delivery. A $5.99 return handling fee applies if the return is due to a change of mind. This fee does not apply if the product is faulty, misdescribed, or shipped in error.

  1. Place the item(s) in their original packaging and a suitable outer package.

  2. Include your order slip or a note with:

    • Your name and address

    • Order number and details

    • Contact email or phone number

  3. Label your parcel with our returns address:

Returns Address:
NHLstars – Returns Department
17224 S. Figueroa Street
Gardena, California (CA)
Zip Code: 90248

Please refer to our Returns Policy for full details.

5. What is the sales tax?

  •  6.5% sales tax will be applied at checkout on all orders.

6. How do I contact customer service?

You can reach us by:
📧 Email: contact@nhlstars.com
📍 Address: 17224 S. Figueroa Street, Gardena, California, 90248, USA
📞 Phone: +1 (213) 433-3131