NHLstars Returns & Refunds Policy
At NHLstars, we want you to be completely satisfied with your purchase. If for any reason you are not, you may return your order or part of your order within 30 days from the date you receive the product(s).
Conditions for Returns
Returned items must be:
Unworn, unused, and in their original packaging.
With all original tags attached, in “as new” condition.
⚠️ Items returned in an unsuitable condition (e.g., worn, damaged, missing tags) may be rejected and sent back to you.
How to Return Your Item(s)
Place the item(s) in the original packaging and a suitable outer package.
Include your order slip or a note with:
Your full name and address
Order number and details
Contact email or phone number
Label your parcel with our returns address:
Returns Address:
NHLstars – Returns Department
17224 S. Figueroa Street
Gardena, California (CA)
Zip Code: 90248
📦 We recommend using a tracked/recorded delivery service and keeping proof of postage, as the parcel remains your responsibility until it reaches us.
Return Shipping Costs
Customers are responsible for return shipping costs.
A $5.99 return handling fee will be deducted from your refund to cover processing.
✅ This fee does not apply if:
The product is faulty or misdescribed.
We made an error in pricing, description, or delivery.
You have a legal right to return due to our mistake.
Exchanges
If you would like to exchange for a different size or color:
Indicate this clearly on your return note.
Replacements will be sent to your default delivery address (can be updated in My Account → Address Book).
Refunds
Refunds will be processed as soon as possible.
Once we receive your returned item, please allow 1–3 business days (Monday – Saturday) for processing. You’ll receive a confirmation email once your return or refund has been completed.
If you are returning because you changed your mind, refunds will be made within 14 days of us receiving the returned product(s), or earlier if you provide proof of return shipment.
Refunds are issued to the original payment method. Processing times may vary by your bank/card issuer (typically 5–10 business days).
What is refunded:
The price of the returned product(s) only.
What is not refunded:
Sales tax (6.5%).
Original shipping fees ($5.99 for Standard or $9.99 for Priority).
The $5.99 return handling fee (except in cases of fault or error on our part).
Items returned in unsuitable condition (e.g., worn, damaged, missing tags).
⚠️ Refunds may be adjusted if returned goods are not in resalable condition.
Contact Us
If you have any questions about returns or refunds, please contact us:
📞 Phone: +1 (213) 433-3131
📧 Email: contact@nhlstars.com
